Support email
For questions about your account, payments or anything that isn't working as it should.
support@kumani.ioFor a quick question, straight from your phone.
Coming soonHelp centre
Answers to the questions you ask us most often: yours might already be here.
Go to the FAQsProfessionals and partnerships
Are you a professional, a company or an association and would like to work with KUMANI? Tell us your idea.
Propose a collaborationWrite to us
Tell us everything.
The more details you give us, the faster we can lend you a hand. No need to beat about the bush: write as you would to a friend.
- 1Choose the topic, so your message reaches the right person straight away.
- 2We read everything ourselves, one by one: no automated replies.
- 3We'll reply to the email address you give us.
Help centre
Frequently asked questions
Quick answers to the questions we receive most often.
I can't log in to my account: what can I do?
Make sure you're using the same email you signed up with. If you can't remember your password, use "Forgotten your password?" on the login page: we'll send you a link to create a new one (check your spam folder too). If you still can't get in, write to us using the form above and choose "Support and assistance".
How much do the Base and Pro subscriptions cost?
The Base subscription costs €49 a year, Pro €149 a year. Pro unlocks all the tools and advanced features, and you can try it free for 15 days before deciding.
How do renewal and cancellation work?
The subscription lasts one year. Before it expires we'll remind you about renewal, so you can decide at your own pace. You can cancel whenever you like from the subscription section of your profile: you stay active until the end of the period you've already paid for.
What are KU Karma and KU Points?
They're a way to reward your participation: you earn them by using KUMANI and contributing to the community. They can only be spent within the platform (rewards, perks, discounts) and they aren't money: they can't be converted into cash or transferred outside KUMANI.
How do you handle my personal data?
We only use your data to make KUMANI work and we never sell it to anyone. You'll find all the details in the privacy policy. If you'd like to view, correct or delete your data, write to us choosing the topic "Privacy and personal data".
How do I report a problem, abuse or inappropriate behaviour?
Many items have a "Report" button: it's the quickest way. Alternatively, write to us using the form and tell us what happened, with links or screenshots if you have them. Every report is read by the Staff and handled confidentially.
Why do you ask me to verify my identity for Kordata and Events?
Kordata group purchases and KUMANI Events involve money and meeting in person: identity verification protects everyone from fake profiles and scams. The document is checked by the Staff and then deleted: we only keep the outcome.
I'm a professional: can I work with KUMANI?
Of course! Whether you'd like to offer your services to the community or propose an agreement or partnership, write to us choosing "I'm a professional" or "Partnerships and collaborations": we'll get back to you to talk it through together.
Didn't find the answer you were looking for?
Write to us, we'll helpWho's behind KUMANI
Transparency first: here's who runs the platform and how to reach us officially.
Company details will be published shortly.
KUMANI — Hands that lend you a hand.